ClioIQ — Support

Contact us

• Email: support@clioiq.com
• Response time: within 1 business day (Mon–Fri).
• For data-privacy or deletion requests, email support@clioiq.com with the subject "Data request".

Common questions

The notetaker didn't join my Zoom meeting.

• Confirm your Zoom account is connected in ClioIQ → Settings → AI Notetaker (status shows Active).
• Make sure the meeting was dispatched (manually or via calendar auto-join) and that you are in the call — the bot joins meetings you're authorized to attend.
• If the host uses a waiting room, admit the "ClioIQ Notetaker" participant.
• Still stuck? Email support@clioiq.com with the meeting link and time.

No transcript or summary appeared.

• Transcription + AI insights run after the call ends; allow a few minutes.
• Confirm recording was on (the bot shows a REC indicator during the call).
• If it's still missing after ~15 minutes, contact support@clioiq.com.

How do I disconnect Zoom?

• In ClioIQ → Settings → AI Notetaker → Connected Zoom accounts, click Disconnect.
• Or remove the app from Zoom → Settings → Installed Apps → ClioIQ → Uninstall. Uninstalling notifies ClioIQ, which deletes your Zoom connection and associated tokens.

What data does ClioIQ access, and how is it stored?

• See our Documentation and Privacy Policy.

Useful links

• Documentation: https://www.clioiq.com/docs/zoom
• Privacy Policy: https://www.clioiq.com/privacy
• Terms of Use: https://www.clioiq.com/terms